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student employees. The Technology Support Analyst is primarily responsible for tier 1 troubleshooting and first call resolution. DUTIES AND RESPONSIBILITIES: Perform basic computer software and hardware
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Job Description: Under the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all
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system utilization (Workday, FileMaker, Colleague, PowerCampus). Acts as program representative for committees pertaining to changes or maintenance of systems. Collaborates with other Career Center team
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detailed, complex instructions ● Experience working in computer technology and expertise with the Macintosh operating system ● Good knowledge of music notation software, sample libraries, MIDI and
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, serves students at both Berklee College of Music and the Boston Conservatory at Berklee. It offers an innovative Liberal Arts and Sciences Program including courses and minors in the humanities, social
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. Establish best practices and processes for software releases. Perform advanced computer software, hardware and other IT service troubleshooting, both in the field and using remote support technology. Assist
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, Student & Family Services, and the City Music Program Operations City Music Academic Program Assistant Director for music, technology and the performing arts and the EOSE marketing team. The MCSRA manages
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management. ● Musical training and skill required. KNOWLEDGE REQUIRED: ● Knowledge of computer technology as it relates to office systems used at Berklee. ● Knowledge of software systems and databases used in
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mission and its commitment to the success of the BSI students. Finally, this position will manage student employees in the Student Ambassador program. Essential Duties and Responsibilities: Operations and
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system utilization (Workday, FileMaker, Colleague, PowerCampus). Acts as program representative for committees pertaining to changes or maintenance of systems. Collaborates with other Career Center team